DARMIST Lab | Think • Solve • Impact

Welcome to DARMIST Lab. This Return & Refund Policy explains how refunds, cancellations, service disputes, and payment adjustments are handled for our software development and digital services.

By purchasing or using our services, you agree to this policy.

1. Company Information

Company Name: DARMIST Lab

Business Type: Software Development & IT Services Company

We provide services including but not limited to:

Custom Software Development
Website Development
Mobile Application Development
SaaS (Software as a Service)
API & System Integration
UI/UX Design
Cloud & Hosting Services
Technical Consultancy
Maintenance & Support Services
Subscription-Based Digital Services

Payments may be accepted through:

Bank Transfer
Online Payment Gateway
Mobile Financial Services
Debit/Credit Cards
International Payment Systems

2. Nature of Digital Services

DARMIST Lab primarily provides customized digital products and professional services. Since software development involves time, resources, planning, research, design, and engineering effort, refunds are handled differently from physical products.

Refund eligibility depends on:

Project stage
Work completed
Resource allocation
Contract terms
Subscription usage
Service delivery status

3. General Refund Eligibility

A customer may request a refund only under the following conditions:

Payment was charged incorrectly
Duplicate payment occurred
Service was not started by DARMIST Lab
DARMIST Lab is unable to deliver the agreed service
Technical limitations prevent project execution
Subscription was charged after cancellation due to system error

All refund requests must be submitted in writing through official communication channels.

4. Non-Refundable Services

The following are generally non-refundable:

Completed software development work
Delivered source code
UI/UX design work already submitted
Consultancy or strategy sessions already conducted
Hourly development work already consumed
Domain registration fees
Hosting/server/cloud costs
Third-party service purchases
SaaS subscription periods already used
Emergency support or urgent development services
Custom integrations or APIs already developed
Milestone payments for approved work

5. Project-Based Development Refund Policy

5.1 Before Project Starts

If the project has not yet started and no technical/planning work has been initiated:

Client may request cancellation
Eligible refunds may be processed after deducting:

Payment gateway charges
Bank transaction fees
Administrative processing fees

5.2 After Project Starts

Once project work has started, refunds are calculated based on:

Hours already worked
Resources allocated
Deliverables completed
Project phase completed

Partial refunds may be issued only for unfinished portions of the project.

5.3 After Delivery

No refund will be provided after:

Final delivery
Deployment
Source code handover
Client approval
Production launch

unless a written service agreement specifically states otherwise.

6. Milestone-Based Projects

Completed and approved milestones are non-refundable
Future unpaid milestones may be cancelled
Deposits for active milestones may be partially refundable depending on work progress

7. SaaS & Subscription Services

For subscription-based software or SaaS platforms:

Eligible Cases

Refunds may be considered if:

User was charged multiple times
Platform remained inaccessible for an extended period due to our fault
Subscription was renewed incorrectly

Non-Eligible Cases

Refunds are not provided for:

Partial usage periods
User inactivity
Failure to cancel before renewal
Change of mind after activation
Violation of terms of service

8. Consultancy Services

Consultancy, technical review, planning, audit, training, and advisory services are non-refundable once the session/service has been delivered.

If a scheduled session is cancelled by DARMIST Lab, the client may choose:

Rescheduling, or
Full refund for that session

9. Client Responsibilities

Clients are responsible for:

Providing accurate project requirements
Timely communication and approvals
Reviewing deliverables promptly
Providing necessary access/content/materials

Refund requests caused by client delay, requirement changes, or lack of cooperation may not be approved.

10. Revisions & Issue Resolution

Before requesting a refund, clients are encouraged to allow reasonable opportunity for:

Bug fixing
Technical corrections
Revision rounds
Performance optimization
Support review

DARMIST Lab will make reasonable efforts to resolve valid technical issues within the agreed project scope.

11. Chargebacks & Payment Disputes

Clients agree to contact DARMIST Lab before initiating:

Chargebacks
Payment disputes
Bank claims

Fraudulent or abusive chargebacks after successful delivery may result in:

Service suspension
License termination
Legal action
Account restriction

12. Refund Processing Time

Approved refunds are generally processed within:

7–15 business days for local payments
10–30 business days for international payments

Processing time may vary depending on:

Banks
Payment gateways
Financial institutions
Currency conversion systems

13. Refund Method

Refunds will normally be issued through the original payment method used during purchase, where technically possible.

Alternative refund methods may be used if necessary.

14. Cancellation Policy

Clients may cancel ongoing services by written notice.

Cancellation does not remove obligations for:

Completed work
Consumed service hours
Purchased third-party services
Active subscriptions already billed

15. Exceptional Circumstances

DARMIST Lab reserves the right to evaluate refunds on a case-by-case basis in exceptional situations, including:

Major technical failures
Service impossibility
Legal restrictions
Force majeure events

16. Policy Updates

DARMIST Lab may update this policy at any time without prior notice. Updated versions will become effective immediately upon publication on our official website.

17. Contact Information

For refund or billing inquiries, please contact:

DARMIST Lab Official Website
Email: billing@darmist.com
Support: support@darmist.com

Please include:

Invoice or transaction ID
Project/service name
Payment date
Detailed explanation of the issue

Return & Refund Policy